Terms & Conditions
These terms and conditions (“Terms”, “Agreement”) are an agreement between Klass (“Klass”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the Klass website, web app, desktop app, mobile apps, browser extensions, and any of its products or services (collectively, “App” or “Services”).
When you sign up for an account and agree to these Terms, the Agreement between you and Klass is formed, and the term of the Agreement (the “Term”) will begin. The Term will continue for as long as you have a Klass account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first. If you sign up for an account on behalf of a institute or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.
Accounts and membership
If you create an account in the App, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.
We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill, or you were rude or abusive to any of our team members. If we delete your account for the foregoing reasons, you may not re-register for our Services.
We may block your email address and Internet protocol address to prevent further registration.
Terminating your account
You or Klass may terminate the Agreement at any time and for any reason by terminating your Klass account or giving notice to the other party. We may suspend the Service to you at any time, with or without cause. If we terminate your account without cause, and your account is a paid account, we’ll refund a prorated portion of any prepaid amounts for the Service.
We won’t refund or reimburse you in any other situation, including if your account is suspended or terminated for cause, such as for a breach or violation of the Agreement.
Terminating inactive accounts
If your account is inactive for 1 month (roughly 30 days) or more, we archive your account and you need to contact us in order to reactive it again. If your account is inactive for 12 months (roughly 365 days) or more, we may terminate your account and you won’t be entitled to a refund for any prepaid amounts or reimbursement for unused credit. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your course materials.
We’re deleting accounts that are no longer active and deleting the user data for those accounts in order to ensure compliance with current and future data protection and privacy regulations. Deleting old data is a best practice that helps us protect user data and our systems. We notify affected account holders by sending notice(s) to the email addresses associated with the account’s primary contact and owner profile.
We do not own any data, information or material (“Content”) that you submit in the App in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review Content in the App submitted or created using our Services by you. Unless specifically permitted by you, your use of the App does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a pay as you go basis, payment may be required after the free student limit ends, and not when you enter your billing details (which may be required prior to the commencement of the free limit period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.
Charges for add-ons
If you use an add-on that has a charge, then you’ll be billed that additional amount with each billing cycle for as long as the add-on is active. The billing cycle for an add-on differ from the billing cycle of your base plan or other features of the Service, and certain add-ons may require upfront payment for their entire billing cycle.
You won’t be entitled to a refund or credit from us under any other circumstances. We may, at our sole discretion, offer a refund, discount or credit.
We may change any of our pricing plans and fees at any time by posting a new pricing structure to our website or in your account and/or sending you a notification by email.
Accuracy of information
Occasionally there may be information in the App that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the App or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the App including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the App should be taken to indicate that all information in the App or on any related Service has been modified or updated.
We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
We perform regular backups of the Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.
Links to other websites
Although this App may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, web app or mobile apps, unless specifically stated herein. Some of the links in the App may be “affiliate links”. This means if you click on the link and purchase an item, Klass will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website, web app or mobile apps which you access through a link from this App. Your linking to any other off-site websites is at your own risk.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Klass, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Klass has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Klass and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one pound or any amounts actually paid in cash by you to Klass for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Changes and amendments
We reserve the right to modify this Agreement or its policies relating to the App or Services at any time, effective upon posting of an updated version of this Agreement in the App. When we do, we will revise the updated date at the bottom of this page. Continued use of the App after any such changes shall constitute your consent to such changes.
From time to time, we may invite you to try products or features related to our Service that are not generally available to all of our members or the public or we may release products or features related to our Service that are identified in the App as beta, preview, pilot, limited release, or by a similar designation (collectively, “Beta”). Beta may be provided for evaluation or testing purposes only, and, therefore, may contain bugs or errors, and may not be as reliable as other features of the Service. We may discontinue Beta services at any time in our sole discretion, and we may decide not to make Beta services generally available. For the avoidance of doubt, Beta services are a part of the Service, and, therefore, are subject to the terms of this Agreement.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the App or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the App and its Services.
If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to [email protected]